Last updated: 2026-10-16
Who operates this website
Sancaiture (Huizhou) Technology Co., Ltd. operates https://bexlighting.com/. For privacy questions, correction or deletion requests, contact info@bexlighting.com.
Information provided with an inquiry
We collect the name, email address and message you submit. Optional fields may include your company, country or market, request type, product reference, colour temperature, quantities, section lengths and intended application. Do not submit sensitive personal information.
Source and technical information
Our inquiry record can include the originating page, referring page, campaign parameters, submission time, IP address and browser user-agent information. We use these to understand the request, follow up and reduce duplicate or abusive submissions. The website also counts inquiry-form opens and WhatsApp clicks in daily aggregate totals. Temporary rate-limit keys are used to restrict abuse.
How inquiries are handled
Inquiries are stored privately in the website administration system for authorised staff to respond to product questions, quotations, samples and related follow-up. Our hosting and email providers process technical data needed to operate those services.
Inquiry details may be sent to the configured staff notification mailbox through the website email service.
Inquiry notifications are also sent to the configured Feishu workspace, including contact information, request details, page source, submission time and IP address. Access to that workspace is managed by our team.
Storage and deletion
Inquiry records remain stored until removed by the website administrator; this website does not currently run an automatic inquiry-deletion schedule. Contact info@bexlighting.com to request access, correction or deletion. We review requests against the information needed for active business discussions, record keeping and applicable obligations. Backups, mailboxes and notification workspaces may contain separate copies that require separate handling.
Cookies, local storage and external links
WordPress uses cookies for administrator login and related session functions. The website may use session storage to retain a referring page while navigating. WhatsApp, LinkedIn and linked reference websites apply their own privacy practices when you use those services. Other hosting, security or analytics tools, if configured, may process technical data under their own settings.
Optional visit analytics
With your permission, we record a pseudonymous visit session, traffic source or campaign, landing page, page paths, language and interactions. Sessions expire after 30 minutes of inactivity. Raw session and event data are retained for 30 days and cleaned daily when WordPress scheduled tasks run. We do not store raw IP addresses or inquiry contact details in these analytics tables. A short-lived IP hash is used for request rate limiting. Attribution linked to a saved inquiry, including up to 30 page paths, remains with that business record until the administrator removes it. Your analytics choice is stored in this browser for up to 180 days; you can change it through Privacy settings. Declining analytics does not prevent you from contacting us.
If you allow analytics, Google Analytics 4 also receives page paths and interaction events and may use its own identifiers and cookies. Google processing and retention follow the configured GA4 property and Google policies. Inquiry names, email addresses and message text are not sent by this module.
If you allow analytics and click a WhatsApp, email or telephone link, we may send a contact-intent notification to our configured Feishu workspace. It includes recorded traffic source, landing page, recent page paths, clicked page and event time, plus the server-observed IP address (which can be a proxy exit), a shortened pseudonymous session reference and five allowlisted UTM fields. If this same browser session had already submitted an inquiry before the click, its linked name, email, company and market may also be included; session attribution does not verify the current visitor’s identity. We do not infer WhatsApp phone numbers, send form drafts or forward arbitrary URL query parameters. IP and UTM fields are stored in the notification record for 30 days; contact details are read from the linked inquiry rather than copied into the analytics tables. A click does not tell us whether you sent a message. Website notification references and delivery status are kept for 30 days; separate notification copies in Feishu require separate deletion by our team.
Browsing summaries in Feishu
If you allow optional analytics, we may also send our team a browsing summary after 30 minutes with no new recorded activity, even if you do not click a contact link. It includes the recorded source, landing page, recent page paths and actions, first and last event times, server-observed IP address (possibly a proxy exit), a shortened pseudonymous session reference and five allowlisted UTM fields. It does not include form drafts, arbitrary URL parameters or inferred contact details. The IP and UTM snapshot is from the first recorded page of this consented session. Each session has at most one normal summary; pending or sent contact-intent or inquiry notifications can suppress it. These are browser sessions, not verified people, and elapsed event time is not active reading time. Website notification records are cleaned after 30 days by scheduled tasks; separate copies in Feishu require separate deletion. Declining analytics prevents this module’s browse sharing without preventing contact.
Contact and policy updates
Send privacy requests to info@bexlighting.com with enough information to identify the relevant inquiry. We update this page when our documented handling changes.
